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Privacy Policy

Effective Date: July 21, 2025

At Over a Drink Coffee, we are deeply committed to protecting your privacy. As a Kenyan-based specialty coffee company dedicated to exceptional quality, vibrant community, and sustainability practices, we understand the importance of safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from www.overadrink.co.ke (the "Site").

1. What Information Do We Collect and Why?

We collect information to understand your needs, process your orders, and improve your experience with Over a Drink Coffee.

  • A. Device Information (Automatically Collected): When you visit our Site, we automatically gather certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also track which web pages or products you view, what websites or search terms referred you to our Site, and how you interact with it. We call this "Device Information."
    We collect Device Information using:

Cookies: Cookies are small text files sent from servers to your computer or device and stored in your browser. They allow us to provide contextual content by recognizing your device, making web use less frustrating. We use them to support your website activities, such as maintaining your login session or shopping cart.

Cookies also help us understand your preferences based on past activity, language, and country, enabling us to offer improved services. We use them to compile data on site traffic and interaction, which helps us offer better future site experiences and tools. Additionally, we use third-party services like Google Analytics, which set their own cookies to identify visitors and provide contextual services.

  • B. Order Information (Provided by You): When you make a purchase or attempt to make a purchase through the Site, we collect specific information from you. This includes your name, billing address, shipping address, payment details (like credit card numbers, M-Pesa details, or other payment service information), email address, and phone number. We call this "Order Information."

When we refer to "Personal Information" in this policy, we mean both Device Information and Order Information.

2. How Do We Use Your Personal Information?

We use the Personal Information we collect for various purposes:

  • Fulfilling Orders: To process your purchases, arrange shipping, provide invoices, and send order confirmations.
  • Communication: To contact you regarding your order, inquiries, or our products and services.
  • Fraud Prevention: To screen orders for potential risk or fraudulent activity, especially using your IP address.
  • Marketing & Advertising: To provide you with information or targeted advertisements about our products and services, in line with your preferences.
  • Site Improvement: To help us optimize and improve our Site's functionality, analyze customer Browse and interaction patterns, and assess the effectiveness of our marketing campaigns.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use it as described above. For example:

  • Service Providers: We use platforms like Odoo to power our online store. You can read more about how Odoo uses your Personal Information here:https://www.odoo.com/privacy.
  • Payment Processors: We integrate with secure payment gateways (e.g. Mpesa, Banks) to process your payments safely.
  • Shipping Partners: Your information is shared with courier services to ensure your coffee reaches your door (e.g DHL Express for international shipping).

4. Children’s Data

The services are not for children, and we do not knowingly collect their personal information. As of the Privacy Policy's Effective Date, we are not aware of sharing or selling personal information of individuals under 16 years old (as defined by applicable law)

5. Your Rights

You have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the information provided at the end of this policy.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operational requirements, or for legal and regulatory reasons. Any revisions will be effective immediately upon posting on this page, and the "Effective Date" at the top will be updated.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].

Over a Drink Ltd
Nairobi, Kenya
Telephone: +254742866024
Email: [email protected]
Website: www.overadrink.co.ke